Hospitality, retail, salons, clinics, gyms and any customer-facing team.
Use it on tables, receipts, fitting rooms, counters, shelves, packaging, waiting areas and staff zones. Anywhere feedback usually arrives too late.
Reportio Feedback
Hear the complaintbefore the internet does.
Private QR feedback for hospitality, retail and service businesses. Customers scan, tell you in seconds, and your team can react while it still matters.
Private feedback received
Table 12: “The pizza arrived cold.”
Owner notified while the customer is still on site.
Not every unhappy customer tells you first.
If giving feedback feels hard, customers often stay silent until they leave. Then the problem becomes a Google review, a social post, a complaint to friends or a lost customer.
Feedback touchpoints
Place feedback where the experience actually happens.
Reportio Feedback is not a QR menu. It is a private feedback channel placed at the exact moment when a customer can still be helped.
On the spot
Catch issues at the table or counter.
A customer scans quietly, selects the reason and your team gets context before frustration becomes public.
Receipt & checkout
Ask at the paying moment.
The bill is a natural moment to ask privately, while the experience is still fresh.
In-store
“How satisfied are you?” in retail.
A card on the fitting room, shelf, counter or bag lets shoppers tell you privately before they post it online.
Service recovery
Bad reviews are late feedback.
Reportio Feedback gives owners and managers a direct signal while the customer is still reachable. The value is not another dashboard. The value is a chance to act.
10 secTypical scan-to-submit flow
No appBrowser-based feedback
Private firstOwner sees the issue before the public does
New private feedback
Location 1 · Service quality
Status: owner notifiedFeatures
Fast private feedback while you can still react.
Customers scan from a table, receipt, shelf, fitting room, counter, package or waiting area.
The feedback flow opens in the browser and takes seconds, before emotion turns into a review.
Support customers in different languages without adding registration or download friction.
Feedback goes directly to the owner, manager or responsible team instead of public platforms first.
Product, service, cleanliness, staff, waiting time, delivery experience or custom topics.
See patterns by location, QR, service or shift before they become repeated public complaints.
Staff feedback
Your team notices problems before customers do.
Floor staff, kitchen, sales or service teams can report recurring issues privately: missing items, slow handoff, broken process, cleaning problems or mistakes. That gives the owner a cleaner picture than public reviews alone.
- Private staff QR in service areas
- Custom reasons for your real workflow
- Patterns by shift, location or category
Better 50 private reports today than 10 public reviews tomorrow.
Reportio Feedback creates a low-friction feedback channel while the customer is still with you and the issue can still be fixed.
Pricing
Start free. Pay for reviews, not QR codes.
Every plan includes the full feedback flow. You pay by how many reviews you collect — never for QR codes.
Free
€0 / mo
See how it works.
- 1 QR code
- 50 reviews / mo
- Unlimited scans
- Snapshot analytics
- 30-day history
- “Powered by Reportio”
Start
€19 / mo
For small venues.
- 25 QR codes
- 1,000 reviews / mo
- Full history
- Daily email summary
- Export (CSV / PDF)
- Everything in Free
Pro
€49 / mo
For busy venues.
- 100 QR codes
- 8,000 reviews / mo
- Mobile app
- Instant push alerts
- Trends & breakdowns
- Everything in Start
Ultimate
€99 / mo
For chains & delivery.
- Unlimited QR codes
- 15,000 reviews / mo
- 2 locations
- Everything in Pro
City, chain or ISO 9001?
Public sector, multi-location brands and compliance-driven teams get a plan built around value, not QR codes.
- 15,000+ reviews
- 3+ locations
- Custom alert routing
- ISO / market-research reports
- SLA + onboarding
1 review
One submitted feedback we record. Not a scan, not a table.
1 QR code
One code design — print it as many times as you like. We never charge for QR codes.
Powered by Reportio
Stays on every plan, including paid. No hidden feature tiers.
Prices exclude VAT. Monthly limits reset on the 1st. Upgrade or downgrade anytime.
FAQ
Questions, answered.
What counts as a review?
A review is one submitted feedback we record. A scan without a submission doesn’t count, and we never count per table.
Do you charge for QR codes?
No — we never charge for QR codes. The per-plan QR number is only about reporting: each QR is its own data stream (e.g. per table or location), so you can break reviews down by exactly where they came from. You can print one code design as many times as you like.
Do you offer yearly billing?
Yes. Switch to yearly and get 2 months free — you pay for 10 months and get 12.
What if I hit my monthly limit?
Nothing is lost. We keep recording every review and you still see it. Export and advanced trends for the overage unlock when you upgrade — we never reject a customer’s feedback.
Does my customer need an app?
No. Everything works without an app — they scan the QR and submit in under 10 seconds. Once people know it, it’s faster: the average is about 7 seconds.
Can I change plans later?
Yes. Upgrade or downgrade anytime; your monthly limit resets on the 1st.
I have several locations or a chain?
Ultimate covers 2 locations. For 3+ locations, public sector or ISO needs, talk to us about Enterprise.
How does this help with ISO 9001?
ISO 9001 (clause 9.1.2) asks you to monitor customer satisfaction. Reportio collects it via QR and exports reports as audit evidence — on Ultimate and Enterprise.
Is the Free plan really free?
Yes, forever, no card required. “Powered by Reportio” stays on every plan.
Get started
Start free today, or talk to us about multiple locations.
Create your first feedback QR in minutes on the Free plan — no card required. Running several locations or a multi-site brand? We will set it up with you.